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Information needed to create and verify an account is spelled out in this policy. It also talks about how cookies and tracking tools help the site work and when information can be shared with payment providers or government officials in UK. These rules and your rights as a UK player are understood when you use the platform. These rights include the ability to access, change, or delete information as needed. The information we get when you sign up for and verify your account is used to set up your profile, keep it safe, and give you access to real-money games where they're allowed.
We use this information to make sure you can play, stop fraud, and make sure deposits and withdrawals go through smoothly. You may be asked to provide more proof of who you are and your account will be protected during verification. The specific information that is asked for can change based on what you are doing, where you are in UK, and the payment method you use. You usually give us basic account and contact information when you sign up so we can make your player profile and send you important account information. Your full name, date of birth, email address, phone number, home address, and a username and password may be in this.
We might also gather technical and security information related to registration, like device identifiers and logs of attempts to create an account, to help find suspicious activity and keep accounts safe.
Note: Passwords are not stored in plain text. We use security measures to keep your login information safe and lower the risk of someone else getting in without your permission.
Government-issued ID, like a passport, national ID card, or driver's license; Proof of address, like a utility bill or bank letter with your name and address; Payment method confirmation, like a screenshot of an e-wallet account or masked card details where applicable; Selfie or liveness check (if needed to make sure the document belongs to you); We may ask you to confirm your nationality or other eligibility details when needed for compliance, such as when UK affects your ability to get certain products or protections.
We may ask for new documents to keep your account verified and stop failed withdrawals if you change your personal information later. To avoid delays, make sure that your documents are clear, haven't been changed, and match the information on your profile. To make sure you own the payment method and protect yourself from third-party claims, you may have to go through extra checks if you want to cash out winnings over 500 £.
The Smoky Casino makes sure that promotions are fair and safe by checking to see if players are eligible for bonuses, free spins, cashback, and tournament offers before and during their use. These checks help make sure that player rewards for promotions go to real, eligible players and that promotions are applied correctly to the right account.
You may be asked to provide account, gameplay, and transaction data when you enter a bonus code or opt in to a promotion. This is done to make sure you are eligible, stop fraud, and make sure the bonus is tracked correctly. On occasion, this may include limits because of where you are in UK or what nationality you have declared. What we look for and why: Eligibility checks are meant to find patterns that show bonus abuse, make sure that promotion rules are always followed, and make sure that compliance requirements are met. There may be times when we need to do manual checks in addition to automated checks. Normal checks might include making sure you meet the promotion's minimum deposit requirement (for example, a qualifying deposit of 20 £ for a welcome bonus), making sure the offer is only being used on one account, and making sure the bonus is used within the time frame given.
One person can only have one account, and each person can only have one account for a given offer. Use of shared devices, strange login patterns, or coordinated activity can be found with the help of device and connection checks. Besides making sure that the account holder and the method of funding are always the same, payment and transaction checks also look at qualifying deposits like 20 to 50 £. Keeping an eye on how people play to make sure they're following the rules of the promotion and not using strategies that aren't allowed. Verifying if an offer is valid in UK and for players of the stated UK, if an offer has such limits.
If a check shows a possible problem, the promotion may be put on hold while we make sure everyone is eligible. The bonus will keep going once the check clears in simple cases. The promotional benefit can be taken away and any winnings can be changed in line with the terms of the promotion if it turns out that the account is not eligible. For example, if a bonus says "100% up to 200 £" and a minimum deposit of 20 £ is needed, we check the amount of your deposit and the time it was made to make sure it qualifies. We then keep track of your bonus credits and wagering progress to make sure the right limits and conversion rules are applied.
If you sign up to receive offers or change your marketing preferences, promotional communications data may also be processed. This could include whether you opened a promotional message, which offers you activated, and whether an offer like 10 £ cashback was properly credited. This way, we can send you relevant promotions and avoid giving you the same award twice. At any time, you can choose not to take part in promotions by either not opting in or turning off promotional messages in your account settings. You can still play with real money deposits like $20 £ if you choose not to get bonus-related tracking for new promotional activations. However, we may keep records for already granted promotions to make sure they are paid out correctly and in line with the rules.
When you add money to your Smoky Casino account, we only handle the billing information we need to complete the deposit and keep your account safe. Payment partners that you can trust handle deposits, and data is sent safely to confirm the transaction and lower the risk of fraud. Payment and billing information is also used to match deposits to the right player profile, spot suspicious activity, and help stop chargebacks. You might be asked to prove that you own the payment method before you can make any more deposits if any of your deposits are marked as needing to be checked.
The ways you can deposit money may be different depending on your bank or provider and the country you are in. Like transaction identifiers, timestamps, and payer information used for verification, we only collect the minimum amount of information needed for each method to authorize and record your payment. Depending on the method of deposit, the following billing information is processed:
Payment information is kept safe by certified payment processors, and we keep track of deposit information for accounting, security checks, and customer service. If you try to deposit £100 or more and the payment provider asks for more checks, you may be asked to confirm billing information (like your billing address or the name of the person who is making the payment) to make sure the money belongs to you. Name matching for billing: you must use a payment method in your own name to make deposits. Deposits may be declined or held until confirmation is complete if the payer name doesn't match your profile or if the payment looks like it came from a third party.
We accept deposits made with payment methods that are linked to the account holder. We don't accept deposits from outside sources, business cards that are shared for personal accounts, or payments that go through accounts that aren't related. When risk signals or provider rules say so, we may ask for proof of ownership for deposits starting at £50. How we keep track of deposit records: we keep deposit logs that include the payment method, transaction reference, amount, date, and status of each deposit so that we can keep your account balanced and handle disputes. Identifiers that have been hidden, like the last four digits of a credit card number, and provider confirmation codes can be found in these logs. Disputes and chargebacks: If a cardholder disputes a deposit of £25 or more, we may use the stored deposit record and provider data to respond. This includes timestamps, authorization results, and account activity that is linked to that deposit.
To protect you, security controls mean that we may temporarily stop letting you deposit money after multiple failed attempts, top-ups that happen too often, or billing information that doesn't match up. This could mean that deposits over £200 need more proof before they can be processed.
Smoky Casino uses a consistent security flow for all withdrawal requests to make sure payouts are quick and safe. To make sure that the request comes from the rightful account holder and that the money is sent to the right place in your name, this helps. We may need more proof before approving a payout, depending on what you've done and how many times you've paid us.
The goal of these checks is to keep you safe from fraud, lower the risk of chargebacks, and meet our regulatory and anti-fraud obligations. We first make sure that your account information is correct and that the withdrawal method you choose is linked to your verified identity when you request a withdrawal. For security reasons, we may only pay out using the same payment methods that were used to deposit, and we may return deposited funds to the original method before using a different method to pay out winnings. Your request may be put on hold while we ask for more information or documents to back it up if your account shows strange patterns, like using multiple payment methods, changing your method of payment often, or making a lot of withdrawals quickly.
Withdrawals can also be put on hold while missing or incorrect personal information is fixed, if necessary. For each method and verification status, the minimum and maximum amounts may be different. You might be able to ask for a withdrawal of anywhere from 20 £ to 10,000 £ per transaction, as long as the method limits are met and security checks are done. What usually slows down a withdrawal is when the payment method isn't in your name or doesn't match the verified information; the requested payout method hasn't been used for deposits (where method matching rules apply); we need more identity or source of funds documentation; we see strange device or location activity connected to the request; you make multiple withdrawal requests in a short amount of time; or source of funds checks are requested at any time, but they happen more often when larger amounts are being withdrawn, when deposits are made often, or when play suddenly goes up.
For instance, a request to take out 25,000 £ might lead to more checks, even if smaller payouts were okay before without extra paperwork. When we ask for Source of Funds, we will only ask for what is needed to be sure that the money you used to play is real and yours. Depending on your situation and the method of payment, we may accept different types of proof. Acceptable Source of Funds documents include: Proof of income, like a payslip or letter from your employer; A bank statement showing your incoming salary or savings history; Proof that you own the payment method used for deposits; Proof of savings or another legal source, like a sale contract or inheritance paperwork; Payout security rules are in place to stop people from taking money out without permission and payment fraud.
If the level of risk in the account changes, we may add more controls, such as more thorough checks, temporary limits on withdrawals, or step up verification. We might ask for more proof before releasing the payout, for instance, if a new device is used right before a request to withdraw $5,000 £. Use payment methods registered in your name and keep your contact information up to date to make sure your payout goes through smoothly. Also, make sure that your name and date of birth match on all of your documents. We'll be able to process your request faster if you send us clear images and full pages.
Smoky Casino does to make sure that you can play comfortably, predictably, and within your budget. Limits may be different for each type of game and may also change based on how verified your account is, how you pay, and risk checks. We also use a small amount of player data to run the service, stop fraud, and encourage responsible gaming. Limits, controls, and the data used for these things are all explained in this section.
Betting limits and how they work Bet size limits help make sure the game is fair and keep people from accidentally over-bet. You can bet a certain amount on each round or line in each game. You could bet anywhere from 1 £ to 500 £ per spin on a slot machine, but only 5 £ to 2,000 £ per hand on a table game like that.
Win and payout limits may apply to some game modes, jackpots, or special features where the game rules set the highest amount that can be won or paid out. A cap is shown in the game information or related terms before you play if one is in place. Limits on sessions and transactions may be put in place to manage risk and make sure that rules are followed. Depending on your level of verification and the method of payment, we may limit the amount of money you can deposit in a single transaction to £5,000 or the amount of money you can withdraw each day to £. You may be limited by things like the game's rules and the provider's minimum and maximum stakes, the status of your account, which may include identity checks, the limits on your payment method, and the security monitoring you choose to use. If you want to play at higher stakes, you may have to go through more checks before you can play at those higher levels.
Through your account controls, you can lower your limits at any time if you'd rather have less risk. Important: The new limits on most responsible gaming start right away. You might need to wait a while before the changes take effect after increasing limits. Deposit limits let you set a limit on how much you can add to your account in a certain amount of time. You can make limits every day, every week, or every month, like £50 per day, £300 per week, or £1,000 per month. Once it's reached, no more deposits can be made until the period starts over. Net losses can be kept in check with loss limits. You can set a weekly loss limit of 400 £. If you lose that much in a week, the platform will stop you from betting again.
There are limits on how much you can bet on different games in a certain amount of time, like 1,500 £ per day. This can help you keep things under better control than just limiting deposits. Reminders can be given during play, and the length of a session can be limited with time limits and reality checks. To help you make decisions, you can either limit the length of a session to, say, 60 minutes, or turn on pop-ups that show you how long you've played and your net score. If you need a longer break, you can use timeouts or self-exclusion. Self-exclusion stops you from getting in for a longer time, while timeout stops you for a short time.
Promotional messages will not be sent to you while you are self-excluding, and you will not be able to open your account again before the term is over. Use the "Responsible Gaming" section of your account settings to set these controls or make changes to them. Feel free to get in touch with support if you can't access it for any reason. To keep you safe, we may ask you to confirm your choice before putting limits on you. Smoky Casino mostly uses player information for three main reasons: running the service, keeping players safe and preventing fraud, and encouraging responsible gaming. Because these controls are only for your device, we don't need to read your private messages or get to files that aren't related to this.
The following types of data are used for limits and responsible gaming features: Account information and verification status to set the right limits and stop abuse; Transaction records, like deposits and withdrawals, to enforce deposit caps and stop chargeback fraud; Gameplay activity, like stakes, session length, and net results, to keep an eye on reality checks, loss limits, and risk indicators; Device and connection signals, like IP address and device identifiers, to spot suspicious access patterns and account takeover attempts; Support interactions when you ask for limit changes, timeouts, or self-exclusion; When responsible gaming monitoring finds potentially harmful patterns, we may take appropriate steps, like showing tailored safer-play messages, suggesting limit tools, or temporarily protecting the account.
We may limit some activities or need more checks before letting the child play again in situations with a higher risk. We may also use certain information to make sure we follow the rules for responsible gaming in UK, such as enforcing cooling-off periods, honoring self-exclusion requests, and stopping people from getting around the rules by using linked accounts.
are processed when you play at Smoky Casino in our app or on your phone's browser. This makes sure that the site works properly, stays safe, and remembers your preferences. This includes signals from your device and session, like your IP address, device model, operating system, browser type, language, time zone, screen resolution, and identifiers that help us figure out what session you are in.
We keep the game stable, stop fraud, fix bugs, and make useful features like saved settings more personal by using this information. Before non-essential technologies are used when local laws in UK require it, you will be given clear choices for cookie categories and tracking settings. Cookies and Other Similar Technologies: Cookies are small files that the casino website stores on your computer or mobile device to help it work and remember what you do on different pages. We may also use local storage, SDK identifiers, and pixels in the app or mobile web for the same reasons, but we make sure that they are used in a way that is consistent with privacy expectations and the law.
We might use the following types of cookies and trackers based on your choices: Strictly necessary: these are cookies and trackers that are needed for basic functions like login, account security, session management, and responsible gaming controls. To make mobile performance better, we need to know which pages take a long time to load, which games work best on certain devices, and how people navigate. Accessibility—remember choices like language, preferred lobby view, or display settings that are unique to your device. Marketing: only use relevant offers and limit ads that show up over and over again; these are only used when allowed and only after you opt in. There are two main places where you can control cookies: (1) the cookie settings banner or privacy controls on our site, and (2) the settings in your browser, where you can delete, block, or limit cookies.
Some features, like sign-in, game continuity, and some security checks, might not work right if you turn off strictly necessary cookies. How to change cookies on a mobile browser: Open the settings for your mobile browser. Click on Site settings or Privacy and then click on Cookies. Smoky Casino cookies can be allowed, blocked, or cleared. To make changes take effect, go back to the site and refresh it. Keep in mind that deleting cookies can log you out and reset your preferences. For security reasons, we may still record important events like attempts to log in and the results of payment authentication as required by law and to stop fraud. As part of responsible gaming and security tracking, session monitoring may be used to find odd patterns like switching accounts quickly, failing to log in multiple times, or switching devices.
That lowers the chance of someone taking over your account and keeps your balance safe, even if it has a lot of money in it, like £100 or more. Analytics, crash reporting, fraud prevention, or marketing delivery may all be done by third-party services. Limited technical identifiers are processed by them only for the reasons we tell them to under the terms of their contract. We offer opt-in options for third-party tracking that isn't necessary when needed. Do Not Track signals are not always recognized by all platforms, so we use our own controls and the settings on your device instead of taking a single browser signal as a general instruction. Tracking children: Smoky Casino's services are not for kids under 18.
It is our duty to follow the law and limit access to a device or account if we see signs that it may be used by a minor. Contact and control: If you need help finding out which trackers are active on your device or applying your settings, you can contact support through the website or the app's help menu, and we'll show you the exact steps for your device model and browser.
You give us your name, date of birth, address, email address, phone number, login history, payment information (masked when possible), and device and IP information. This is so we can open and manage your account. This information is used to handle deposits and withdrawals, stop fraud and account takeovers, meet our KYC and AML obligations, set limits based on your choices, make sure you can get bonuses, and help customers. To get a copy of the data we store for you, contact Support and change some important information about your profile.
We don't keep full card numbers on file because deposits are handled by safe payment partners. Banks, card networks, e-wallets, and payment processors only get the information they need from us to complete your deposit and check for fraud. This could be a picture of your card with the middle numbers hidden or a screenshot of your e-wallet account with your name and email address if the payment method needs to be verified. If you deposit money in a currency other than ours, your provider may charge you FX rates and fees that we can't control.
To protect your account and allow withdrawals, we may need to see a government-issued ID, proof of address, and proof that you own the payment method. In cases with a higher risk, we might ask for a short selfie or a live check. The only safe way to upload files is through your account's secure upload area or the channel Support gives you. In public social media messages, don't send private documents. As required by law, these checks keep us from processing chargebacks, bonus abuse, and payouts to third parties. Certified employees and reliable verification partners are the only ones who can access the data, and they must follow strict privacy rules.
Extra checks may be needed before a withdrawal is approved because bonuses are tied to conditions. This could mean making sure you are who you say you are, that you only have one account per person, household, or IP address, and that the wagering requirements and maximum cashout rules were met. We may keep bonus winnings, reverse the bonus, and only pay out eligible real-money balances if we find duplicate accounts, strange betting patterns, or mismatched payment ownership. This is in line with our rules and any UK regulations that apply. You can see the terms and conditions of your active bonus in your account. If you're not sure about anything, Support can tell you exactly how much you need to wager.
You are in charge of finding out if online gambling is legal in UK where you are located and are a UK. We don't let people from certain places access our site, and we may stop registration, gameplay, deposits, or withdrawals if local laws or the terms of our license require it. We use the same security controls on mobile as we do on desktop, and you can access from your phone using a browser. Utilize a unique password, turn on two-factor authentication (2FA) if available, stay away from devices that other people use, and never let anyone else use your login information. Immediately change your password, stop any withdrawals, and contact Support if you think someone has gotten into your account without permission. This way, we can lock the account and look over recent activity.
While making deposits, we use your information to make sure the transaction is safe, stop fraud, and follow the rules of our payment partners. We do not store full card numbers, and secure payment processors handle sensitive fields. When you make a withdrawal, we use information about your identity and payment method to make sure you are the owner of the account, connect the withdrawal method to the source of funds, and stop chargebacks and requests from third parties. With bonuses, we use information about your account, your device's IP address, and your transaction history to make sure that you only get one bonus per person, household, or device, as stated, find duplicate accounts, and make sure that the wagering and maximum cashout rules are followed. The fourth step is verification (KYC). To comply with AML and age checks, we may ask for ID, proof of address, and proof of payment ownership. These documents are only used for checks and are stored safely with limited access. Things you can do: make sure the information in your profile is correct; use a payment method that is registered to your own name; and send in clear photos of all four corners of your documents. You should check the online gambling laws in UK before you play if you are there. We may block your access or ask for more checks if we think there are risk signals or that you are in a certain country. For legal, accounting, and anti-fraud reasons, we have to keep some records. You can ask Support to see, change, or delete certain data that is subject to approval. If two-factor authentication is available, use a unique password and make sure your account is secure. Also, contact us right away if you think someone has gotten into your account without permission or if you think your device has been hacked.
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